Question 1

How do I become a PayEx client?

Accepted Answer

Complete our quote request form, structured in three straightforward steps. A PayEx advisor will review your situation and send you a tailored proposal within 24 business hours.

Question 2

I run an accounting firm — how do I access a shared client's file or become a partner?

Accepted Answer

PayEx provides accounting firms and fiduciaries with a dedicated space to request secure access to shared clients' files, or to establish a partnership with our team.

Question 3

How quickly can PayEx take over our payroll file?

Accepted Answer

Standard migration takes between 2 and 4 weeks depending on your team size and the complexity of your extra-statutory benefits. A free initial audit sets a precise timeline within the first week.

Question 4

Does PayEx handle sectors covered by specific joint committees?

Accepted Answer

Yes. Our team follows the collective agreements of over 100 joint committees and updates your scales automatically at every sector revision.

Question 5

Can I track my payslips and documents online?

Accepted Answer

Every client has a secure portal to check payslips, contracts, certificates and DIMONA filings at any time, on computer or mobile.

Question 6

What is the average processing time for a payslip?

Accepted Answer

48 business hours after receiving the month's variable data (hours, absences, bonuses). An automatic reminder is sent before every deadline.

Question 7

Does PayEx offer legal support beyond payroll?

Accepted Answer

Yes, our legal team answers your employment law questions, drafts your contracts and supports you through dismissals, restructurings or social security audits.

Question 8

Do you work with companies outside Brussels?

Accepted Answer

PayEx supports employers across the entire country — Flanders, Wallonia and Brussels — as well as international groups with local teams.

Question 9

How is our social and payroll data secured?

Accepted Answer

All data is hosted in Europe, encrypted at rest and in transit, with tracked access and full GDPR compliance.

Everything employers ask us

Ready to entrust your payroll to experts who actually respond?

Everything employers ask us

Ready to entrust your payroll to experts who actually respond?